Let’s answer that question.
Where is my order?
First things first… start here!
No 1: Have you added [email protected] to your address book as per checkout instruction?
No 2: Have you checked your spam and junk mail folders on email? Communication is probably there!
Don’t miss updates inc tracking and when to pick up from your local post office should you miss their delivery!
Important: Add to your address book!
All communication with you is directly from our website. You need to have our email address in your address book so that order updates come directly to your inbox via email.
I didn’t get all my order!
Sent via our studio
Items generally sent via our studio: greeting cards, tea towels, socks, jewellery, knitted goods, skirts. Please allow at least 10 days before contacting us regarding your order. All orders are sent via Australia Post with tracking which has been emailed to you.
Sent via manufacturers
Items generally sent via our manufacturers: shoes, t shirts, rugs, backpacks, fabrics, blankets, leggings. Where items are manufactured elsewhere, these will be sent directly to you via manufacturer’s courier. You may get your order split into multiple packages in this case. Please allow the allocated time listed on each item.
When are you open?
Our working studio shop is open usually one day per week.
You can head to ‘VISIT US’ here on our website to find out when we are next open or check the pinned post at the top of Facebook or Google. We usually update our socials every week too to let customers know when to come visit the studio shop.
And yes, sometimes if you see us inside packing orders you can come in and shop. Just knock but please don’t be offended if we say no (Safety first! Might be boxes lying around).
As Mount Victoria is such an awesome place, we hope with tourism development to be open more often. Make Mount Victoria you place to stay for a weekend away!
Still need to contact us?
If you do want to contact us, fill in the form below – either general contact or regarding your order.
Be sure to include all details so that we can track your order quickly for you!
Street address
Mount Vic and Me
115a Great Western Highway
Dharug and Gundungurra Country
Mount Victoria NSW 2786
Response time
Please allow at least 24 hours for us to respond to your query.
This is a small business where we both have children outside of 9-3pm hours we won’t be attending email and socials. Thank you in your cooperation understanding our family-friendly business model. x
