We hope you love your goodies but if you want to return it, here’s what you need to know…
T shirts, shirts and jackets: We cannot exchange or refund for change of mind or size choice on t shirts. To offer the widest range of sizes and colours, many of our products, especially tees, are made to order. Please check the size guide on these items carefully. Please contact us if you need more help before purchase or check our reviews on items you are interested in.
Shoes & boots: We are happy to exchange shoes and boots in the case they do not fit. Please contact us first so that we know what is being returned. Once the boots have been returned to us in new condition, we will order a new pair for you in the size you desire. Please note we will only exchange the sizing once. The cost of returns is at customer’s expense. The postage of the (new) exchanged item is at customers expense. If refunded, we will refund cost of product minus any shipping cost. Please check the size guide on these items carefully. Different styles of shoes have different sizing and we have guides for all on each listing. Please contact us if you need more help before you order.
If you are dissatisfied with the products you have received because they are faulty, we will happily organise replacement/s or refund your money if you purchased the product from us.
> The item must be in it’s original packaging, any tags attached and in it’s original condition.
> Please take a snapshot of what is wrong with the product and email to discuss.
> Be sure to include your order number.
> The item must be returned within 30 days of purchase.
> Return shipping is at the customer’s expense.
> SECONDS: Please note these are unable to be returned.
> Please note we do not refund any postage costs associated with your return or the initial postage cost when the item was shipped to you.
> Your refund will be for the product price only.
Faulty product via one of our stockists
If you have purchased one of our products via one of our amazing stockists across Australia, please contact them directly and they will work with us. This includes our space at the Victory Theatre. Please contact them directly if you have purchased there.
Please note there is no returns on socks, leggings or hosiery due to health regulations.
Refund via item missing : Australia Post
Refunds where items are missing via Australia Post are dealt with them directly. We open a case and discuss with them as they can usually track the parcel down pretty quick.
If you need anything further please contact us at [email protected].