We hope you love your aussie made goodies but if you want to return it, here’s what you need to know…
If you are dissatisfied with the products you have received because they are faulty, we will happily organise replacement/s or refund your money if you purchased the product from us.
> The item must be in it’s original packaging, any tags attached and in it’s original condition.
> Please take a snapshot of what is wrong with the product and email to discuss.
> Be sure to include your order number.
> The item must be returned within 30 days of purchase.
> Return shipping is at the customer’s expense.
> Please note we do not refund any postage costs associated with your return or the initial postage cost when the item was shipped to you.
> Your refund will be for the product price only.
Faulty product via one of our stockists
If you have purchased one of our products via one of our amazing stockists across Australia, please contact them directly and they will work with us.
Please note there is no returns on socks or hosiery due to health regulations.
Refund via item missing : Australia Post
Refunds where items are missing via Australia Post are dealt with them directly. We open a case and discuss with them as they can usually track the parcel down pretty quick.
If you need anything further please contact us at [email protected].