Please read the following before purchasing from this website:

Payment methods

We accept Paypal, Apple Pay, Afterpay and credit card online. Credit card information is held by third-party and we are not privvy to your payment details.

Afterpay is a fab way to pay over 4 x fortnightly payments – great for Christmas shopping and bigger occasions. Please note: There is a minimum spend requirement of $50 for Afterpay orders. Afterpay is for online orders only and is not available instore.

Afterpay yes we offer it!

We now offer Afterpay 

Buy now, Pay later. (For orders over $50).
Retail customers only via online.

Items via our studio or manufacturers

Some items will come directly to you via our fabulous manufacturers like t shirts, totes, leggings, shoes and mugs. These will be shipped separately any other items that we stock in the studio shop. You will get a ‘customer note’ via your order on our website. To be sure you get our notifications, add our email address to your address book and make sure you check your spam folder.

Items via our manufacturers

Not everything is housed at Mount Vic and Me and we ‘make to order’ some items including:

Totes (allow 3-4 weeks delivery)
Leggings (allow 3-4 weeks delivery)
Shoes (allow 3-4 weeks delivery)
Mugs (allow 10 days delivery)
Classic t shirts (allow 10 days delivery)
Curvy t shirts (allow 3-4 weeks delivery)
Wallets (allow 3-4 weeks delivery)

Items not received by our suppliers

Please ensure you check your full order has arrived and any items sent directly via our suppliers are received within 40 days. Items not received/missing after 40 days cannot be guaranteed for replacement by our suppliers. We thank you for your support on this matter.

Sweet stuff

We send a little treat with orders via our online store. Where your order might be sent directly via our manufacturer (where product is not in stock here) unfortunately you won’t receive a treat with your order.

Communication

Should we need to contact you we will do so via our online ordering system. You will receive a customer note this way. To be sure you get our notifications, make sure you check your spam folder and add our email to your address book.

Pre-orders and back-orders

PRE-ORDER:
Please note if you purchase something ‘pre-order’ that means it’s not yet here in store. But by purchasing a pre-order, you are guaranteeing that item in your order as many items sell out before they arrive at our studio.

BACK-ORDER:
If you purchase an item on ‘back-order’ that means that it’s currently out of stock and we are waiting to receive it.

When your order has ‘pre-order’ and/or ‘back-order’ items, the whole order will be held off from shipping til that item/s arrive in our studio. You can request the other items be sent ahead but that will incur a further postage charge. You won’t be updated on the status of your order til we receive the products in. With courier and postage expected delivery dates being out of sorts with COVID, we appreciate your patience on this.

Returns Policy

Please also view our Returns Policy before accepting our Terms & Conditions.

Ready to check out?

IMPORTANT: Double-check all details before completing your order! Your order cannot be edited once you complete check out.

Due to our integrated shipping carrier, your order automatically moves across to them and addressing details, order notes or gift message required cannot be amended.

Address

It is the customers responsibility to ensure they have the correct address and postcode listed on order at checkout. Failure to provide correct details could mean items could be returned to sender. To resend out will be additional postage cost for the customer.

We use Australia Post but where items are being shipped via our manufacturer, we may contact you to get a street address as they use courier services.

Import duties and charges

With some of our overseas manufacturers, if the order is to the value of $1000 AUD or above, then further tax and duties may apply to be paid by the customer. Should you want to do a large order, please contact us first to get a quote on further charges.

Coupons

Using coupons is easy! On checkout be sure to include your coupon for the featured discount. Please remember, if you do forget to use the coupon we cannot fulfill the discounted price after purchase.

In stock?

Occasionally we run out but can usually get you product you desire within 2-3 weeks of purchase. Otherwise feel free to choose another item of the same value or we can refund you. If you choose to wait for stock (out of stock but coming in soon), additional post will be required.

Copyright and trademark

Mount Vic and Me design, including graphics, text, website design and images are the property of Mount Vic and Me and protected by copyright laws. Mount Vic and Me is a registered trademark. All rights are reserved.

For more information go to: copyright.org.au

Mount Vic and Me is a member of Arts Law Centre of Australia.

Australian Made campaign accredited

Mount Vic and Me is proudly accredited in using the Australian Made campaign logo for the following products:

  • Blue Mountains Socks
  • Brooches – by Mount Vic and Me
  • Cushion covers
  • Stationery – greeting cards and calendars
  • Tea towels – digitally printed tea towels

If you need anything further please contact us here.

Mount Vic and Me reserves the right to make any changes to website including terms & conditions, returns policy, pricing for retail and wholesale cusotmers including sales at any time.

Mount Vic and Me®, 2022