Contact

Get in touch with us. We are pretty quick at getting back to you via email.

Contact form

Let us help you!

Where is my order?

Please info@mountvicandme.com to your address book as per checkout instruction?

Check your spam and junk mail folders on email? Our emails and order updates are probably there!

All communication with you is directly from our website. You need to have our email address in your address book so that order updates come directly to your inbox via email.

I didn't get all of my order?

Sent via our studio

Greeting cards, tea towels, socks, jewellery and our retro goodies. Please allow at least 10 working days before contacting us regarding your order. All orders are sent via
Australia Post with tracking which has been emailed to you.

Sent via manufacturers

Items generally sent via our manufacturers: shoes, t shirts, rugs, backpacks, fabrics, blankets, leggings. Where items are manufactured elsewhere, these will be sent directly to you via manufacturer’s courier. You may get your order split into multiple packages in this case. Please allow the allocated time listed on each item (usually 28 working days).

I can't find a product?

From May 2024, we have moved from Wordpress to Shopify. Some of the links to products will be different. Please use the search icon on this site to find the product you are interested in. Alternatively, send us an email if you are stuck. We are happy to find it for you!

Where are you located?

We are at the top of the Blue Mountains

115a Great Western Hwy
Mount Victoria NSW 2786

When can I visit the studio shop?

We are open Thursdays and Saturdays 10-3pm.

You can head to ‘VISIT US’ here on our website to find out when we are next open or check the pinned post at the top of Facebook or Google. We usually update our socials every week too to let customers know when to come visit the studio shop.

And yes, sometimes if you see us inside packing orders you can come in and shop. Just knock but please don’t be offended if we say no (safety first! Might be boxes lying around).

Mount Victoria is such an awesome place and we hope with tourism development to be open more often. Make Mount Victoria you place to stay for a weekend away!

Wholesale enquiry

We'd love to hear from you!

Our range of tea towels, greeting cards, mugs and Blue Mountains Socks are available for wholesale. Please use contact form above to find out more.