Contact
Get in touch with us. We are pretty quick at getting back to you via email.
Or scroll down further to see further information.
Contact form
Let us help you!
Where is my order?
Please info@mountvicandme.com to your address book as per checkout instruction?
Check your spam and junk mail folders on email? Our emails and order updates are probably there!
All communication with you is directly from our website. You need to have our email address in your address book so that order updates come directly to your inbox via email.
I didn't get all of my order?
Sent via our studio
Greeting cards, tea towels, socks, jewellery and our retro goodies. Please allow at least 10 working days before contacting us regarding your order. All orders are sent via
Australia Post with tracking which has been emailed to you.
Sent via manufacturers
Items generally sent via our manufacturers: shoes, t shirts, rugs, backpacks, fabrics, blankets, leggings. Where items are manufactured elsewhere, these will be sent directly to you via manufacturer’s courier. You may get your order split into multiple packages in this case. Please allow the allocated time listed on each item (usually 28 working days).
I can't find a product?
From May 2024, we have moved from Wordpress to Shopify. Some of the links to products will be different. Please use the search icon on this site to find the product you are interested in. Alternatively, send us an email if you are stuck. We are happy to find it for you!
Local pick up
Prefer to pick an item up?
Just email us what goodies you'd like and we'll put together an invoice for you so you won't be charged postage. Please note we do not hold items so invoice will need to be paid to secure your goodies.
USA and Canadian customers
We ship to the US via our website but would love to explore international orders further. Please contact us with your enquiry. We did look at Amazon but have decided to handle all sales via our website at this point.
Where is my 15% subscription code?
Once you have signed up for our newsletter, you'll receive an email with the discount code off your first order. If you don't see it, please wait 5 mins for it to appear and check your spam and junk mail folder.
Where is the studio shop located?
We are at the top of the Blue Mountains, west of Sydney Australia.
115a Great Western Hwy
Mount Victoria NSW 2786
When can I visit the studio shop?
Head to ‘VISIT US’ here on our website to find out when we are next open or check the pinned post at the top of Facebook or Google. We usually update our socials every week too to let customers know when to come visit the studio shop.
And yes, sometimes if you see us inside packing orders you can come in and shop. Just knock but please don’t be offended if we say no (safety first! Might be boxes lying around).
Mount Victoria is such an awesome place and we hope with tourism development to be open more often. Make Mount Victoria you place to stay for a weekend away!
Wholesale enquiry
We'd love to hear from you!
Our range of tea towels, greeting cards, mugs and Blue Mountains Socks are available for wholesale. Please use contact form above to find out more.