Terms of service

Communication

Should we need to contact you we will do so via our online ordering system. You will receive a customer note this way. To be sure you get our notifications, make sure you check your spam folder and add our email to your address book.

Pricing variation

As some of our made to order items come from overseas, and due to the fluctuation of the exchange rate, we reserve the right to update RRP and wholesale pricing accordingly. Wholesale orders: These items are non refundable/returnable due to the made to order nature.

Address

It is the customers responsibility to ensure they have the correct address and postcode listed on order at checkout. Failure to provide correct details could mean items could be returned to sender. To resend out will be additional postage cost for the customer. Some of our manufacturers will require someone at home to sign for the parcel – so ensure you have the correct address so that you are available during office hours to receive your parcel.

We use Australia Post but where items are being shipped via our manufacturer, we may contact you to get a street address as they use courier services. Couriers are not able to deliver to Australia Post PO Boxes, so we may contact you to clarify your address.

Import duties and charges

With some of our overseas manufacturers, if the order is to the value of $1000 AUD or above, then further tax and duties may apply to be paid by the customer. Should you want to do a large order, please contact us first to get a quote on further charges.

Variation

Please be aware, colours may vary slightly according to your device and the lighting in your space.

Gift vouchers

Recipient receives their gift voucher automatically via email. This Gift Voucher expires 3 years after the date of purchase and is non-transferable. Once purchased, this gift voucher is non-refundable and has no cash value. Keep this voucher secure; it is not redeemable if lost or stolen, and no reissue will be provided.

Please note you cannot use Welcome coupon for e-gift cards.

Are all items in stock?

Having a retail space and online shop can occasionally mean we have out of stock products to what is shown online. We apologise if this does happen! We can usually get you product you desire within 2-3 weeks of purchase. Otherwise feel free to choose another item of the same value or we will refund you. If you choose to wait for stock (out of stock but coming in soon), additional post will be required. Remember, items are also drop-shipped so this means we won't have them all housed in the studio shop.

Copyright

Mount Vic and Me design, including graphics, text, website design and images are the property of Mount Vic and Me and protected by copyright laws. Mount Vic and Me is a registered trademark. All rights are reserved.

For more information go to: copyright.org.au

Mount Vic and Me is a member of Arts Law Centre of Australia.

Sweet stuff

We send a little treat with orders via our online store. Where your order might be sent directly via our manufacturer (where product is not in stock here) unfortunately you won’t receive a treat with your order.